Help when you need it

Support

Questions, problems or feedback—we’re here to help.

EMAIL SUPPORTcontact@trieflow.com

Replies usually within
two business days.

01

System requirements

  • macOS 14 or later
  • Universal app for Apple silicon and Intel
02

Getting started

  1. Add a recording. Drag it onto the window or choose Add Recordings.
  2. Review the result. Move between the Transcript, Speakers and File tabs.
  3. Export. Choose your format and save the finished transcript.
03

Processing time

Transcription is CPU and GPU bound and runs entirely on your device, so a long recording takes a while. A two-to-three-minute clip is enough to see speaker separation working.

04

Troubleshooting

“No speech” result

A recording with no speech is reported as such. Check that the selected file contains audible voices.

Unattributed speech

Very short or overlapping speech is harder to attribute reliably. MinuteMark may omit uncertain stretches rather than assign the wrong speaker.